Salon Welcome Package

frequently asked questions

What do I get with my Salon Welcome Package purchase?

Depending on the package you purchased, you will get either: 2 prepaid bath or groom services at a 20% savings OR 1 prepaid bath or groom service at a 10% savings to you. You also have the option to include an add-on service for a discount when added at the time of purchase. If you choose not to include an add-on, you can purchase one at the time of service, but at full price.

Can I change my base service after I purchase a package (from a bath to groom or groom to bath)?

No, you cannot change the original service that you selected at the time of purchase. If you want to complete a different service, you can but it will need to be paid for upon checkout.

If I included an add-on service, can I change it to a different add-on after purchase?

No, but you can purchase additional add-on services that will need to be paid for upon completion of service.

How do I use my prepaid services?

Once you have purchased your services, book your next appointment as you normally would in stores, over the phone, online or via the mobile app. If you choose to redeem services online, simply log in or create an account using the same email address provided when the package was purchased. If done correctly, you will see the option to redeem package services on the Grooming Services page or from your Account dashboard.

  • Be sure to select the right service for your Salon Welcome Package (either Bath & Brush or Groom).

How do I sign up for an online account so I can view package details?

Click here and create an account using the same email provided during purchase. Head to the Account dashboard to view package details.

How can I view the status of my Salon Welcome Package once logged in? How do I know if I have already used my services or when they expire?

You can easily view the status of your services by navigating to the Appointments page from your Account dashboard.

What if I book an appointment using a prepaid service and later have to cancel? Do I lose the service?

No, you will have the option to rebook the service.

How do I qualify?

You need to be a first-time customer at the Grooming Salon and purchase your package within 10 days of your first primary service appointment.

Do I need to be a Treats member?

No, you do not need to be a Treats member, however, if you are a member, you will earn Treats rewards with your Salon Welcome Package purchase.

Can I purchase this package for both of my pets if I’m a first-time customer?

Yes, you can purchase the Salon Welcome Package for every dog & cat in your household.

Can I purchase a Salon Welcome Package for my puppy?

You cannot purchase a Salon Welcome Package specifically for puppy services, but you can purchase one to use in the future when your pet is no longer a puppy!

Can I upgrade or switch my service?

No, we do not allow upgrades or for you to switch your service.

If I didn’t purchase the Salon Welcome Package after my first visit, how long do I have to take advantage of the offer?

You can purchase 10 days post your initial primary service appointment.

If I sign up for my package at store x, can I use it at store y?

Yes, you can use your prepaid services at any PetSmart Grooming Salon.

Can my pet’s service be with any groomer?

Yes, you can schedule with any Salon Associate at any Grooming Salon location, regardless of where you purchased your Salon Welcome Package initially.

Will I receive Treats points with my Salon Welcome Package purchase?

Yes, you will receive Treats points at initial purchase, not at redemption, if you are a Treats member.

What terms & conditions apply to the offer?

Salon Welcome Package is offered to first-time Grooming Salon customers & may be purchased for each pet in your customer account profile. Salon Welcome Package may be purchased at the completion of the service or within ten (10) days following the date of service at any store location or online. Salon Welcome Package is valid at any PetSmart store location. Cat grooming services available at select locations. Excludes add-ons. No substitutions. Rules & restrictions apply.


How long do I have to utilize my prepaid services?

You have 5 years to use your prepaid bath or groom services.

Can I return my prepaid services?

Yes, you can return the services that are un-used. If you have the receipt, you’ll receive a refund back on the same method you paid or store-credit at the amount notated. If you don’t have a receipt, you’ll get back the un-used credits at the current price with a store credit.

How do I process my return?

Please visit the Grooming Salon where you purchased the package to process the return.

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